Datacenter Connectivity Monday 31st January 2022 18:59:00

Please note that we are investigating an outage at our datacenter.

Our onsite engineers are currently investigating the cause of the outage with highest urgency

We will provide updates as they become available

Please accept our apology for the interruption in service.

We can confirm that the majority of our services have been fully restored.

Our engineers are currently working on resolving isolated incidents which are impacting a limited number of our customers and we are working tirelessly to ensure that all servers are fully online.

Once again we would like to apologise for the inconvenience and we thank you for your understanding.

Posted 2 years ago by :username

Our network and System engineers are busy making changes which will ensure services for shared hosting to be restored.

We sincerely apologise for the service interruption.

Further updates to follow

Posted 2 years ago by :username

Update 21:30

Our upstream provider Liquid Telecoms suffered a large scale outage and dispatched equipment to the affected site location to resolve the incident.

Due to the extended outage and unknown ETA, our internal network engineers started the process of moving all network configurations to our new datacenter's core network of customers services already residing in our new DC. During this update all critical dependency on the affected legacy data center will be removed for the majority of our customers.

We sincerely apologise for the service interruption.

Further updates to follow

Posted 2 years ago by :username

Update: 20:00

The cause of the outage has been identified as multiple failures on our upstream providers redundant links within our legacy datacenter. We are working closely with our upstream providers engineers to resolve the matter with utmost urgency.

Our network engineers are working on a solution to move all dependencies from our Pinelands DC and restore connectivity in the interim.

Further updates to follow

Posted 2 years ago by :username